Contact

Tell us where the workflow is breaking.

The fastest way to get useful help is to describe the card volume, team type, and the specific stage causing delays today. That makes it easier to point you to the correct pack, proof flow, or support path.

Open support center Check status first

Sales enquiries

Use hello@zeptekai.com for demos, procurement questions, and pricing walkthroughs.

Support

Use support@zeptekai.com for product questions, troubleshooting, and refund requests.

Expected response window

Messages submitted through the contact flow are intended to receive a reply within one business day.

Good message checklist

Share your expected card count.

Mention whether you are a school, college, corporate, or studio.

Tell us whether the blocker is data, photos, proofs, or export.

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Need paperwork?

Ask for billing, refund, or compliance details in writing.

Public policy pages are already live, and the support inbox can point you to the current refund or privacy summary if a procurement team needs it.

Billing and refunds

Use billing@zeptekai.com or support@zeptekai.com for top-up questions, invoice clarifications, or refund requests.

Privacy and data handling

Use support@zeptekai.com for privacy questions, DPDP-related requests, or policy clarifications before onboarding a team.